Livemint references a Digital Dossier identification of startups making use of emerging technologies to address problems in traditional fields. While applications are primarily geared toward the private sector, this does not preclude government applications from the near future. 

Facilio, based in Atlanta, makes use of the Internet of Things (IoT) and artificial intelligence (AI) to aid building operations. Facilio consolidates data from the cloud so that property owners can make use of necessary data in real-time. This includes maintenance, compliance and vendor workflows, and engaging with tenants. The use of IoT allows Facilio to connect these common workflows with building automations, streamlining a slew of traditionally fragmented practices. Public housing projects could potentially make use of this management approach. 

CivilCops provides civic-tech products for smart cities with their social intelligence capabilities. The aim of the firm is to connect citizens with their local governments through a single primary platform. CivilCops makes use of AI to drastically increase the efficiency for citizen feedback loops for local governments. AI chatbots and voice interfaces can be integrated with major platforms to simplify the process of citizens interacting with their government. 

Oxfordcaps provides extensive search and booking functions for student residents. Virtual tours, hassle-free lease signing, and roommate matching systems driven by machine learning. The firm is set apart from other residence providers in their use of technology. Artificial Intelligence provides an inter-residence form of communication through social media groups to drive interaction and engagement. Oxfordcaps is on track to be the single largest student housing manager in all of Asia in lieu of their future expansions into Indonesia and Malaysia. Public universities could make use of this firm’s approach to improve metric measurements and enhance the student experience.

Rezo.ai acknowledges that brands spend 10% on customer experience, yet the customer experience of dialing more numbers for service is growing tired. The AI-driven firm aims to provide solutions for education, travel, e-commerce, and banking; any companies plagued by customer experience conundrums. Using data from years of customer feedback, Rezo.ai’s AI engine can generate an entirely automated and much more intuitive “customer journey.” Rezo.ai also uses AI for WhatsApp automation. The goal is not only to improve the customer experience by ensuring each individual feels thoroughly helped but also to free up employees from the same, tired lines of questions so they can focus more on complex issues AI can not yet handle. Government agencies could find value in enhancing citizen experiences via phone given how many “customers” agencies handle on a daily basis. 

ZunRoof address issues concerning solar power on rooftops. The firm offers homeowners a free platform to upload photos of their rooftop so an optimal solar layout can be confirmed. The optimal layout is determined by image processing, virtual reality, AI, 3D layouts, and data analytics. Zunroof is so helpful to customers that some can save as much as 100% on their electricity bills and even sell some of their excess electricity back to the grid to surplus their monthly income. 

Happay utilizes machine learning to enable business to automate their expense claims and reimbursement processes. This, in turn, bolsters cost savings and time efficiency. Happay has built out through key partnerships. Uber helps Happay users automate expenses for the rides they take using Uber. The firm serves over 5000 customers now and intends to double this figure by the end of the year thanks to the increasingly effective use of AI and machine learning technologies they employ.

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